Returns Policy

This returns policy is only intended for products purchased directly off the Black Country Saddles website and will not be valid for saddles purchased through authorised BC dealers. 

  1. OUR RETURN POLICY

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order. 

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

  • Items must be returned within 28 days of receipt.
  • Items must be unused and not damaged.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

 

  1. FAULTY GOODS

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our contact us section. 

To help us get this fixed for you ASAP, when you first contact us please include the following information;

-Your name

-Product name 

  • -Picture of the fault
  • -Description of the fault

If you contact us via the ‘Contact Us’ form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

  1. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you get 14 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation.

Email us: sales@blackcountrysaddles.com

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You’ll then receive a full refund as per the policy above.

Please note, we cannot offer refunds on items that have been used or damaged.

All returns are quality checked – items should be returned in a new and unused condition and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.